Technical Support Commitment

We are dedicated to providing timely and effective support to all staff and students, whether through support tickets, chat, or phone calls. Our goal is to respond as quickly as possible, typically within an hour for common issues. However, response times may vary depending on how busy we are and the complexity of the requests.

For common concerns, we strive to resolve them within an hour, but more complex issues may require additional time to investigate and address. Rest assured, we will keep you informed throughout the process.

Your success and satisfaction are our top priorities, and we are committed to offering the best possible assistance across all channels of communication.