Staff Remote Desktop
- Tim Scott
This article explains how to use the new Staff Remote Desktop Experience.
Effective January 1, 2025: Traditional Remote Desktop is now restricted to use inside our infrastructure or while connected to Organizational VPN service.
Instructions: Web RDP
To Replace traditional Remote Desktop, we have adopted the use of a Web Based Remote Desktop Client for those users that do not require a full traditional experience.
Please note that if you are a member of the accounting team (not FAO) you are still expected to use the traditional RDWeb environment once connected to VPN or while in the office.
Navigate to https://remotestaff.tcbth.com. If you have previously satisfied a Single Sign On and MFA Claim you will be pushed directly to the Web Interface where a list of Remote Desktop and Remote App connections that are available to you will be presented as well as your recent connections.
If you have no special groups to allow different access you will be taken directly to the Remote Desktop System.
If you have mulitple connections available, you will be presented with all of your available apps.
At some point during this process you will be prompted to allow access to the Clipboard. It is extremely important to select allow or you will not be able to copy and paste into the RDP.
Instructions: Web RemoteDesktop
If you do not have more than one connection available you will be pushed directly to your only connection and prompted to login. Skip Step 1 below and go directly to step 2.
Expand the Servers folder and Select Remote Desktop Staff from the expanded folder.
The page will load to a new page and prompt for your password to connect to the RDP Session. Enter your password as normal. This is the same password that you would use for any other SSO based applications. Click Continue.
If all was successful, you will be greeted with a familiar processing screen. This will process through.
Once the login is completed you will be presented with a traditional desktop in the browser.
Instructions: Web RemoteApp
RemoteApps are only available to staff groups that have a requirement to use the resource. You may not see all of them in your list. You may not see any if your role does not require their use.
You will be presented with a list of available connections separated by Servers and Remote Apps, as show below. Select the Remote App you would like to launch.
The page will load to a new page and prompt for your password to connect to the Remote App Session. Enter your password as normal. This is the same password that you would use for any other SSO based applications. Click Continue.
You will load into the session and the Request App will automatically load in your browser window. Most of these applications have secondary logins that are required to access their contents. Login as normal. The screenshot below shows that GP would look like at the login prompt as a Remote App.
