Jira Service Management

{"xsrfToken":"8a0c828b-796c-4e17-992a-6fc200d4dde0_b4a94f7d5646a7c3257803c7e0f3faf364c0c4ee_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ad1b5b95-e0c8-4513-8dc3-87cafa7b70b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNTViNzE4Yi1jZGQyLTQ3ZWYtYjc3Ny1hZmVhNTUwMzE5NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFkMWI1Yjk1LWUwYzgtNDUxMy04ZGMzLTg3Y2FmYTdiNzBiOSI6WyJyZWFkIl19LCJleHAiOjE2ODYzMzI5MDMsIm5iZiI6MTY4NjMzMjMwM30.05Gj4eUKIggZ2MSK23hVtwDig-X-ALXPrjLMptOk7yA&client=255b718b-cdd2-47ef-b777-afea55031977&mode=fit","logoId":"ad1b5b95-e0c8-4513-8dc3-87cafa7b70b9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the triOS Technical Support Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome to the Support Portal! Please select a category & fill out the request form that correlates to your issue. ","userInitialAnnouncementMessageWiki":"<p>Technical Support hours are from 7:00 a.m. – 10:00 p.m. EST Monday – Friday.</p>\n<p>Digital Learning Support hours are from 7:00 a.m. – 7:00 p.m. EST Monday – Friday.</p>\n<p>Academic Support hours are from 8:00 a.m. – 5:00 p.m. EST Monday – Friday.</p>\n<p>If your service request is submitted near the end of our support window, we may not be able to answer until the next business day.</p>\n<p>1-877-379-7999 or ext. 1081 from any campus phone</p>\n<p>View our knowledge databases to help solve your most common issues by clicking one of the links below.</p>\n<p><a href=\"https://trios-tekservices.atlassian.net/l/c/hmq6XPz3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Staff Knowledge Database</a><br> <a href=\"https://trios-tekservices.atlassian.net/l/c/Js64Vj1A\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Student Knowledge Database</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the triOS Technical Support Help Center","sharedPortalName":"Help Center","announcementHeader":"Welcome to the Support Portal! Please select a category & fill out the request form that correlates to your issue. ","announcementMessage":"\nTechnical Support hours are from 7:00 a.m. – 10:00 p.m. EST Monday – Friday.\n\nDigital Learning Support hours are from 7:00 a.m. – 7:00 p.m. EST Monday – Friday.\n\nAcademic Support hours are from 8:00 a.m. – 5:00 p.m. EST Monday – Friday.\n\nIf your service request is submitted near the end of our support window, we may not be able to answer until the next business day.\n\n1-877-379-7999 or ext. 1081 from any campus phone\n\nView our knowledge databases to help solve your most common issues by clicking one of the links below.\n\n[Staff Knowledge Database|https://trios-tekservices.atlassian.net/l/c/hmq6XPz3]\n[Student Knowledge Database|https://trios-tekservices.atlassian.net/l/c/Js64Vj1A]\n\n\n\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#f4f4f4","useDefaultBanner":false,"isBannerAvailable":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://trios-tekservices.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-main-portal-chat-header-help_center","name":"sd-main-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-main-portal-chat-header-help_center\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-main-portal-chat-header-help_center\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-main-portal-chat-header-help_center\",\n \"key\":\"sd-main-portal-chat-header-help_center\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.help_center\", \"title\":\"sd-main-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=&location=header&isMainPortal=true&xdm_e=https%3A%2F%2Ftrios-tekservices.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-main-portal-chat-header-help_center&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyMWU1ZTQ4YzdiYzYwOWNjYmUyNTAwMTk5YzA1NTZmNTdjZGEyNDFjYjM2Mzc4N2Q4NWY3Y2MzMjIyYTJkNGU4IiwiaXNzIjoiOGE3ODQ3YjYtODVjOC0zOTYxLWE3MTAtZmQ0OTVkMTZkOGE4IiwiY29udGV4dCI6e30sImV4cCI6MTY4NjMzMzIwMywiaWF0IjoxNjg2MzMyMzAzfQ.wPVXhfSsPo4YYJLpvkCQOy6MTxR2ojrZafO0VhtsJXc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjhhNzg0N2I2LTg1YzgtMzk2MS1hNzEwLWZkNDk1ZDE2ZDhhOCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9fSwiZXhwIjoxNjg2MzMzMjAzLCJpYXQiOjE2ODYzMzIzMDN9.Kjr-l2kvuYxojgthzlLp7J9unmKmQNWptPWXTc5kBvk\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{}\",\n \"timeZone\":\"America/Toronto\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://trios-tekservices.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{}},"featuredAndSortedPortals":{"portals":[{"id":"3","key":"gsd","name":"Staff Technical Support","description":"<p>Staff Technical Support Requests Only! To locate your request form faster please use the search function located at the top right corner of this page.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","isFeatured":true,"rank":0,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false},{"id":"4","key":"sg","name":"Student Technical Support","description":"<p>Student Technical Support Requests Only! To locate your request form faster please use the search function located at the top right corner of this page.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/5","isFeatured":true,"rank":1,"isPortalNotVisibleOnHelpCentre":false,"hiddenFromHomeScreen":false}],"sortBy":"ALPHABETICALLY","limit":15,"total":2,"isPortalHidingEnabled":true}}