Jira Service Management

{"xsrfToken":"b027945d1f9cf8208d7bf8d3ae18ad843e0a8887_lout","branding":{"id":"3","key":"gsd","name":"Staff Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00193d","headerLinkHoverBGColor":"#00193d","headerBadgeColor":"#00193d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ad1b5b95-e0c8-4513-8dc3-87cafa7b70b9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNTViNzE4Yi1jZGQyLTQ3ZWYtYjc3Ny1hZmVhNTUwMzE5NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFkMWI1Yjk1LWUwYzgtNDUxMy04ZGMzLTg3Y2FmYTdiNzBiOSI6WyJyZWFkIl19LCJleHAiOjE3NDI5NDUwNTUsIm5iZiI6MTc0Mjk0NDQ1NX0.VYRQBWc0CeCTkSsRzafGPvCK1SfPogY0vmVFdf1CM6U&client=255b718b-cdd2-47ef-b777-afea55031977&mode=fit","logoId":"ad1b5b95-e0c8-4513-8dc3-87cafa7b70b9","isLogoAvailable":true,"helpCenterTitle":"Welcome to the triOS Technical Support Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome to the Support Portal!","userInitialAnnouncementMessageWiki":"Technical Support 1-877-379-7999 or ext. 1081 from any campus phone\n<a href=\"https://trios-tekservices.atlassian.net/l/c/hmq6XPz3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Staff Knowledge Database</a> <a href=\"https://trios-tekservices.atlassian.net/l/c/Js64Vj1A\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Student Knowledge Database</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the triOS Technical Support Help Center","sharedPortalName":"Help Center","announcementHeader":"Welcome to the Support Portal!","announcementMessage":"Technical Support\n1-877-379-7999 or ext. 1081 from any campus phone\n\n[Staff Knowledge Database|https://trios-tekservices.atlassian.net/l/c/hmq6XPz3]\n[Student Knowledge Database|https://trios-tekservices.atlassian.net/l/c/Js64Vj1A]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#f4f4f4","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"gsd","projectId":10002,"serviceDeskId":3,"name":"Staff Support","description":"Staff Support Requests Only! To locate your request form faster please use the search function located at the top right corner of this page.","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"319","name":"Access & Connectivity Issues","descriptionHtml":"","callToAction":"Access & Connectivity Issues","introHtml":"Please use this form if you are having difficulties related to the following: Brightspace Course Master Read only Access / Access & Connectivity Issues / Course Errors","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[239],"key":""},{"id":"389","name":"Access & Hardware Requests","descriptionHtml":"Keep in mind all these requests will require secondary approvals before we can proceed.","callToAction":"Access & Hardware Requests","introHtml":"Select this request type if you need access to a warehouse folder, mailbox, distribution lists / group, YCBM, new hardware, or other related items.","icon":10517,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[20],"key":""},{"id":"623","name":"ADMS Form & Checklist Mapping Requests","descriptionHtml":"Please use this form to report errors or request updates related to ADMS form and program mappings.","callToAction":"ADMS Form & Checklist Mapping Requests","introHtml":"Please use this form to report errors or request updates related to ADMS form and program mappings.","icon":10657,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[106],"key":""},{"id":"630","name":"ADMS Requests ","descriptionHtml":"Please use this form to submit requests for creating new ADMS forms or modifying existing ADMS forms.","callToAction":"ADMS Requests ","introHtml":"Please use this form to submit requests for creating new ADMS forms or modifying existing ADMS forms.","icon":10652,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10652","groups":[106],"key":""},{"id":"390","name":"AS - Keyboarding","descriptionHtml":"","callToAction":"AS - Keyboarding","introHtml":"","icon":10470,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[53],"key":""},{"id":"606","name":"AS - Request new software","descriptionHtml":"Please give thorough details as these requests need approval before moving forward","callToAction":"AS - Request new software","introHtml":"New software request","icon":10547,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[53],"key":""},{"id":"362","name":"AS-Book Updates - triOS and Eastern Colleges only","descriptionHtml":"","callToAction":"AS-Book Updates - triOS and Eastern Colleges only","introHtml":"","icon":10482,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[53],"key":""},{"id":"356","name":"AS-Curriculum & Course Content - triOS and Eastern Colleges only","descriptionHtml":"","callToAction":"AS-Curriculum & Course Content - triOS and Eastern Colleges only","introHtml":"","icon":10482,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[53],"key":""},{"id":"360","name":"AS-General Requests - triOS and Eastern Colleges only","descriptionHtml":"","callToAction":"AS-General Requests - triOS and Eastern Colleges only","introHtml":"","icon":10468,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[53],"key":""},{"id":"369","name":"AS-Program Profiles - triOS and Eastern Colleges only","descriptionHtml":"If you are having technical issues with XCAS, please email support@lifecyclesystems.com.","callToAction":"AS-Program Profiles - triOS and Eastern Colleges only","introHtml":"","icon":10482,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[53],"key":""},{"id":"355","name":"AS-Third Party Log-In Credentials - triOS and Eastern Colleges only","descriptionHtml":"","callToAction":"AS-Third Party Log-In Credentials - triOS and Eastern Colleges only","introHtml":"","icon":10512,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[53],"key":""},{"id":"357","name":"AS-Transcripts & Archived Documentation - triOS and Eastern Colleges only","descriptionHtml":"","callToAction":"AS-Transcripts & Archived Documentation - triOS and Eastern Colleges only","introHtml":"","icon":10523,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[53],"key":""},{"id":"626","name":"Breakeven Analysis (Revenue Contribution) Requests","descriptionHtml":"Please use this form to submit requests for breakeven analysis and revenue contribution, including Instructor contributions and termination rates.","callToAction":"Breakeven Analysis (Revenue Contribution) Requests","introHtml":"Please use this form to submit requests for breakeven analysis and revenue contribution, including Instructor contributions and termination rates.","icon":10653,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10653","groups":[106],"key":""},{"id":"628","name":"Career College Operations SharePoint Site Requests ","descriptionHtml":"Please use this form to report errors or request updates to the Career College Operations SharePoint site.","callToAction":"Career College Operations SharePoint Site Requests ","introHtml":"Please use this form to report errors or request updates to the Career College Operations SharePoint site.","icon":10654,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10654","groups":[106],"key":""},{"id":"618","name":"Classroom Utilization Requests","descriptionHtml":"Please use this form to submit requests related to classroom utilization reporting.","callToAction":"Classroom Utilization Requests","introHtml":"Please use this form to submit requests related to classroom utilization reporting.","icon":10655,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10655","groups":[106],"key":""},{"id":"430","name":"Contact Profile","descriptionHtml":"Please use this form to submit tickets related to issues with Contact Profile such as incorrect values, staff assignments, notes etc","callToAction":"Contact Profile","introHtml":"Please use this form to submit tickets related to issues with Contact Profile such as incorrect values, staff assignments, notes etc","icon":10631,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[105],"key":""},{"id":"292","name":"Course Development / Internal Multimedia Specialist / Internal Course Development","descriptionHtml":"","callToAction":"Course Development / Internal Multimedia Specialist / Internal Course Development","introHtml":"Instructional Designers and P&C use this form to request a course build or course revision.","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[239],"key":""},{"id":"636","name":"Data Management & Analysis Requests","descriptionHtml":"Please use this form for requests and/or updates to operational data and advanced reporting. This includes support for ad-hoc queries, data visualization, performance metrics, and comprehensive data analysis.","callToAction":"Data Management & Analysis Requests","introHtml":"Please use this form for requests and/or updates to operational data and advanced reporting. This includes support for ad-hoc queries, data visualization, performance metrics, and comprehensive data analysis.","icon":10662,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[106],"key":""},{"id":"912","name":"Faculty Changes/Special Access Request","descriptionHtml":"","callToAction":"Faculty Changes/Special Access Request","introHtml":"Service Request used for the following: Instructor Change / Schedule Change / Faculty Additions / Special Access Request / Role Change","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[239],"key":""},{"id":"913","name":"Faculty Support","descriptionHtml":"","callToAction":"Faculty Support","introHtml":"Service Request used for the following: Student Accommodation / Account Deactivation / Enrollment Change / Grades","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[239],"key":""},{"id":"429","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"Please use this form to submit new XCAS feature requests including trIDEAS","icon":10631,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[105],"key":""},{"id":"431","name":"Financials (Receipts)","descriptionHtml":"","callToAction":"Financials (Receipts)","introHtml":"Please use this form to submit tickets related to financial issues","icon":10631,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[105],"key":""},{"id":"432","name":"Forms (ADMS)","descriptionHtml":"","callToAction":"Forms (ADMS)","introHtml":"Please use this form to submit tickets related to Forms including legacy, ADMS, and email templates","icon":10631,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[105],"key":""},{"id":"914","name":"General Support / Feature Request","descriptionHtml":"","callToAction":"General Support / Feature Request","introHtml":"Used for Staff Digital Learning (General Support / Feature Request)","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[239],"key":""},{"id":"627","name":"Intake Requests","descriptionHtml":"Please use this form to submit requests for new intake builds, correcting intake errors or other updates required to intakes.","callToAction":"Intake Requests","introHtml":"Please use this form to submit requests for new intake builds, correcting intake errors or other updates required to intakes.","icon":10656,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[106],"key":""},{"id":"433","name":"Leads","descriptionHtml":"","callToAction":"Leads","introHtml":"Please use this form to submit tickets including Lead API, Duplicates, Lead Process etc","icon":10631,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[105],"key":""},{"id":"650","name":"LeadSquared - Admission Requirements LSQ Mapping","descriptionHtml":"","callToAction":"LeadSquared - Admission Requirements LSQ Mapping","introHtml":"","icon":10665,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[107],"key":""},{"id":"649","name":"LeadSquared - App Support","descriptionHtml":"","callToAction":"LeadSquared - App Support","introHtml":"","icon":10665,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[107],"key":""},{"id":"647","name":"LeadSquared - Email & Text Templates","descriptionHtml":"","callToAction":"LeadSquared - Email & Text Templates","introHtml":"","icon":10665,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[107],"key":""},{"id":"681","name":"LeadSquared - New User Account Request","descriptionHtml":"","callToAction":"LeadSquared - New User Account Request","introHtml":"New User Account Request","icon":10665,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[107],"key":""},{"id":"651","name":"LeadSquared – General Support","descriptionHtml":"","callToAction":"LeadSquared – General Support","introHtml":"","icon":10665,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10665","groups":[107],"key":""},{"id":"151","name":"Name Change or Correction","descriptionHtml":"Please provide as much details as possible.","callToAction":"Name Change or Correction","introHtml":"Need your name changed?","icon":10510,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[10],"key":""},{"id":"629","name":"P.A.C.E. Procedures & Business Process Requests ","descriptionHtml":"Please use this form to submit requests for new P.A.C.E. procedures, updating P.A.C.E. procedures or suggestions for business process workflow improvements.","callToAction":"P.A.C.E. Procedures & Business Process Requests ","introHtml":"Please use this form to submit requests for new P.A.C.E. procedures, updating P.A.C.E. procedures or suggestions for business process workflow improvements.","icon":10657,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[106],"key":""},{"id":"387","name":"PC Requests (New Hires & Work from Home setups)","descriptionHtml":"","callToAction":"PC Requests (New Hires & Work from Home setups)","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[10],"key":""},{"id":"325","name":"Proctorio Issue","descriptionHtml":"","callToAction":"Proctorio Issue","introHtml":"","icon":10611,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10611","groups":[239],"key":""},{"id":"621","name":"Program Minimums & Programs at Risk Requests ","descriptionHtml":"Please use this form to submit requests related to program minimums, program minimum updates on Master Schedule, mergeability opportunities, at-risk program starts.","callToAction":"Program Minimums & Programs at Risk Requests ","introHtml":"Please use this form to submit requests related to program minimums, program minimum updates on Master Schedule, mergeability opportunities, at-risk program starts.","icon":10658,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10658","groups":[106],"key":""},{"id":"105","name":"Report System Outage","descriptionHtml":"Before submitting your request, please test various platforms to make sure it is a system outage and not a software outage. Please provide as much detail as possible including screenshot if you proceed with this ticket.","callToAction":"Report System Outage","introHtml":"Before submitting your request, please test various platforms to make sure it is a system outage and not a software outage. Please provide as much detail as possible including screenshot if you proceed with this ticket.","icon":10521,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[13],"key":""},{"id":"619","name":"Room Code Requests","descriptionHtml":"Please use this form to submit requests for modifying or creating new room codes. Changes to classroom assignments, groupings, equipment allocation, and maximum capacity management.","callToAction":"Room Code Requests","introHtml":"Please use this form to submit requests for modifying or creating new room codes. Changes to classroom assignments, groupings, equipment allocation, and maximum capacity management.","icon":10659,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[106],"key":""},{"id":"622","name":"Scheduling Conflicts & General Housekeeping Requests","descriptionHtml":"Please use this form to submit requests for resolving scheduling conflicts and general housekeeping.","callToAction":"Scheduling Conflicts & General Housekeeping Requests","introHtml":"Please use this form to submit requests for resolving scheduling conflicts and general housekeeping.","icon":10660,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10660","groups":[106],"key":""},{"id":"1077","name":"Student account reactivation for retakes","descriptionHtml":"","callToAction":"Student account reactivation for retakes","introHtml":"","icon":10504,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[10],"key":""},{"id":"384","name":"Technical Support & Application Issues","descriptionHtml":"From the dropdown select the category that you require assistance with","callToAction":"Technical Support & Application Issues","introHtml":"For all technical issues including printers, warehouse, network, WIFI, phishing, phones, application troubles & general login problems.","icon":10472,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[20],"key":""},{"id":"391","name":"User Termination - for use by People & Culture only","descriptionHtml":"","callToAction":"User Termination - for use by People & Culture only","introHtml":"Terminate access for employees.","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[10],"key":""},{"id":"254","name":"Virtual Labs Student Extension","descriptionHtml":"Please submit a separate ticket for each student","callToAction":"Virtual Labs Student Extension","introHtml":"","icon":10576,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[20],"key":""},{"id":"631","name":"XCAS Email & Text Template Requests","descriptionHtml":"Please use this form to submit requests for creating new email or text templates or modifying existing forms and email templates.","callToAction":"XCAS Email & Text Template Requests","introHtml":"Please use this form to submit requests for creating new email or text templates or modifying existing forms and email templates.","icon":10662,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10662","groups":[106],"key":""},{"id":"1044","name":"XCAS Reports Request","descriptionHtml":"","callToAction":"XCAS Reports Request","introHtml":"For XCAS Reports Requests Only","icon":10631,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[105],"key":""},{"id":"435","name":"XCAS Support","descriptionHtml":"","callToAction":"XCAS Support","introHtml":"Please use this form to submit every other XCAS issues","icon":10631,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10631","groups":[105],"key":""},{"id":"317","name":"Access Issues","descriptionHtml":"","callToAction":"Access Issues","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"327","name":"Assessments (Quizzes, Exams, Assignments, Discussion Boards)","descriptionHtml":"","callToAction":"Assessments (Quizzes, Exams, Assignments, Discussion Boards)","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"321","name":"Brightspace Course MASTER Read-Only Access","descriptionHtml":"","callToAction":"Brightspace Course MASTER Read-Only Access","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"290","name":"Brightspace Course Support","descriptionHtml":"","callToAction":"Brightspace Course Support","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"328","name":"Brightspace Student Assessment Issues","descriptionHtml":"","callToAction":"Brightspace Student Assessment Issues","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"330","name":"Brightspace Textbook Issues","descriptionHtml":"","callToAction":"Brightspace Textbook Issues","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"393","name":"Campus Work","descriptionHtml":"","callToAction":"Campus Work","introHtml":"General campus issues","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"402","name":"Chat","descriptionHtml":"Requests created by chat","callToAction":"Chat","introHtml":"Requests created by chat","icon":10541,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"206","name":"Component Purchasing","descriptionHtml":"","callToAction":"Component Purchasing","introHtml":"","icon":10467,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"320","name":"Course Errors","descriptionHtml":"","callToAction":"Course Errors","introHtml":"Any errors (e.g. typo’s, missing files) in courses currently being taught that do not pertain to a graded item","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"322","name":"Course Missing","descriptionHtml":"","callToAction":"Course Missing","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"35","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"230","name":"Employee Offboarding","descriptionHtml":"","callToAction":"Employee Offboarding","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"219","name":"Equipment Order","descriptionHtml":"","callToAction":"Equipment Order","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"436","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"324","name":"Grades","descriptionHtml":"","callToAction":"Grades","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"221","name":"Hardware Service / Repair","descriptionHtml":"","callToAction":"Hardware Service / Repair","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"635","name":"Intake Deleted","descriptionHtml":"","callToAction":"Intake Deleted","introHtml":"","icon":10511,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"641","name":"IS - Bulk Update","descriptionHtml":"","callToAction":"IS - Bulk Update","introHtml":"","icon":10473,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[],"key":""},{"id":"813","name":"IS - Calendaring Tool Support","descriptionHtml":"","callToAction":"IS - Calendaring Tool Support","introHtml":"","icon":10634,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[],"key":""},{"id":"644","name":"IS - General","descriptionHtml":"","callToAction":"IS - General","introHtml":"","icon":10488,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[],"key":""},{"id":"642","name":"IS - HouseKeeping & Reporting","descriptionHtml":"","callToAction":"IS - HouseKeeping & Reporting","introHtml":"","icon":10549,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"780","name":"IS - LSQ Integration Enhancement","descriptionHtml":"","callToAction":"IS - LSQ Integration Enhancement","introHtml":"","icon":10532,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"781","name":"IS - LSQ Support","descriptionHtml":"","callToAction":"IS - LSQ Support","introHtml":"","icon":10511,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"639","name":"IS - Old IS Project","descriptionHtml":"","callToAction":"IS - Old IS Project","introHtml":"","icon":10664,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10664","groups":[],"key":""},{"id":"638","name":"IS - Performance Enhancement","descriptionHtml":"","callToAction":"IS - Performance Enhancement","introHtml":"","icon":10489,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[],"key":""},{"id":"637","name":"IS - Quarter Priority","descriptionHtml":"","callToAction":"IS - Quarter Priority","introHtml":"","icon":10663,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10663","groups":[],"key":""},{"id":"640","name":"IS - triDEA Implementation","descriptionHtml":"","callToAction":"IS - triDEA Implementation","introHtml":"","icon":10498,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""},{"id":"643","name":"IS - Urgent Support","descriptionHtml":"","callToAction":"IS - Urgent Support","introHtml":"","icon":10508,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[],"key":""},{"id":"616","name":"LeadSquared CTM Install","descriptionHtml":"","callToAction":"LeadSquared CTM Install","introHtml":"Request type for users to specify the number of computers they have.","icon":10634,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[],"key":""},{"id":"584","name":"Mac Min Device Reset","descriptionHtml":"Before the device can be wiped it needs to have an internet connection.","callToAction":"Mac Min Device Reset","introHtml":"MWD Program Use only","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"348","name":"Meeting Setup","descriptionHtml":"","callToAction":"Meeting Setup","introHtml":"","icon":10481,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[],"key":""},{"id":"212","name":"Meter Reads","descriptionHtml":"","callToAction":"Meter Reads","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"634","name":"New Employee Record (EC or FAO)","descriptionHtml":"","callToAction":"New Employee Record (EC or FAO)","introHtml":"","icon":10511,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"32","name":"New Hire & Role Changes","descriptionHtml":"","callToAction":"New Hire & Role Changes","introHtml":"This is only to be used by the SR teams only","icon":10516,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"253","name":"Onboarding Appointment ","descriptionHtml":"","callToAction":"Onboarding Appointment ","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"216","name":"PC Deployment","descriptionHtml":"","callToAction":"PC Deployment","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"217","name":"PC Deployment","descriptionHtml":"","callToAction":"PC Deployment","introHtml":"","icon":10578,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"210","name":"PC Imaging","descriptionHtml":"","callToAction":"PC Imaging","introHtml":"","icon":10544,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[],"key":""},{"id":"157","name":"PC Purchase ","descriptionHtml":"","callToAction":"PC Purchase ","introHtml":"","icon":10470,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"274","name":"Phone Provisioning","descriptionHtml":"","callToAction":"Phone Provisioning","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"632","name":"Program Status Change","descriptionHtml":"","callToAction":"Program Status Change","introHtml":"","icon":10511,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"586","name":"Remote Technology Information","descriptionHtml":"","callToAction":"Remote Technology Information","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"326","name":"Role Change","descriptionHtml":"","callToAction":"Role Change","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"633","name":"Split Intake Cloned","descriptionHtml":"","callToAction":"Split Intake Cloned","introHtml":"","icon":10511,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"331","name":"Student Accommodations","descriptionHtml":"","callToAction":"Student Accommodations","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"422","name":"Student Account Deactivation","descriptionHtml":"","callToAction":"Student Account Deactivation","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"946","name":"Student Brightspace Support","descriptionHtml":"","callToAction":"Student Brightspace Support","introHtml":"Student Brightspace Support (Assessments / Course Missing / Textbook & Resources)","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"291","name":"Student Enrollment Change","descriptionHtml":"","callToAction":"Student Enrollment Change","introHtml":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"329","name":"Survey Issues","descriptionHtml":"","callToAction":"Survey Issues","introHtml":"Use this form to report any issues with the Course/Instructor Survey","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"316","name":"Textbooks and Resources","descriptionHtml":"","callToAction":"Textbooks and Resources","introHtml":"click here if you need support with software you access through Brightspace such as SAM Cengage, AME Engage, VitalSource etc.","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"625","name":"Training & Onboarding Requests","descriptionHtml":"Please use this form to request training and onboarding support for ADMS, Scheduling, or P.A.C.E. Procedures.","callToAction":"Training & Onboarding Requests","introHtml":"Please use this form to request training and onboarding support for ADMS, Scheduling, or P.A.C.E. Procedures.","icon":10661,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10661","groups":[],"key":""},{"id":"607","name":"VGA Student Hardware Request","descriptionHtml":"","callToAction":"VGA Student Hardware Request","introHtml":"For Remote PA use only","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"382","name":"Virtual Labs Support Required","descriptionHtml":"Select the program that you assistance with from the dropdown list in the form. Provide a brief summary and further details on the Description section. Please provide screenshots wherever possible.","callToAction":"Virtual Labs Support Required","introHtml":"All Virtual labs support except Student extensions","icon":10576,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10576","groups":[],"key":""},{"id":"288","name":"Warranty","descriptionHtml":"","callToAction":"Warranty","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"255","name":"Windows Updates","descriptionHtml":"","callToAction":"Windows Updates","introHtml":"","icon":10550,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"359","name":"XCAS Programs & Contents","descriptionHtml":"","callToAction":"XCAS Programs & Contents","introHtml":"If you are having Technical problems with XCAS please email: support@lifecyclesystems.com","icon":10583,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10583","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"Technical Support & Access Requests"},{"id":10,"name":"Staff Accounts & New Hire Requests"},{"id":239,"name":"Brightspace Support"},{"id":105,"name":"XCAS Support"},{"id":107,"name":"LeadSquared"},{"id":106,"name":"Operations & Scheduling Support"},{"id":53,"name":"Academic Requests"},{"id":13,"name":"System Outages"}],"orderMapping":{"53":[606,362,356,360,355,357,369,390],"50":[436,326],"107":[651,681,649,647,650],"106":[619,618,621,626,627,622,630,631,623,628,629,636],"48":[422,291,327,331,320,324,319,316],"105":[435,429,430,432,431,433,1044],"10":[391,151,387,1077],"49":[292],"13":[105],"20":[384,389,254],"14":[387],"239":[325,319,292,912,913,914],"21":[254],"22":[32],"8":[32],"12":[38,39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fd9f72a0-7d6b-3525-a89e-2deb17609bbe","appLinkName":"System Confluence","appLinkUrl":"https://trios-tekservices.atlassian.net/wiki","spaceKey":"GSD","spaceName":"Global Service Desk","spaceUrl":"https://trios-tekservices.atlassian.net/wiki/spaces/GSD","isServer":false},"labels":[],"projectKey":"ST","serviceDeskId":3,"kbLinkDomainURLs":["https://trios-tekservices.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ST","userLanguageHeader":"","userLanguageMessageWiki":"Technical Support 1-877-379-7999 or ext. 1081 from any campus phone\n<a href=\"https://trios-tekservices.atlassian.net/wiki/spaces/GSD/pages/2037973004/Help-Desk+Hours+of+Operation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Hours of Operation</a>\n<a href=\"https://trios-tekservices.atlassian.net/wiki/spaces/GSD/pages/2038235138/Our+Support+Commitment+to+Staff+and+Students\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Technical Support Commitment </a>\nCheck out our <a href=\"https://trios-tekservices.atlassian.net/l/c/hmq6XPz3\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Staff Knowledge Database</a> to find answers to some of your common issues","defaultLanguageHeader":"","defaultLanguageMessage":"Technical Support\n1-877-379-7999 or ext. 1081 from any campus phone\n\n[Hours of Operation|https://trios-tekservices.atlassian.net/wiki/spaces/GSD/pages/2037973004/Help-Desk+Hours+of+Operation]\n\n[Technical Support Commitment |https://trios-tekservices.atlassian.net/wiki/spaces/GSD/pages/2038235138/Our+Support+Commitment+to+Staff+and+Students]\n\n\nCheck out our [Staff Knowledge Database|https://trios-tekservices.atlassian.net/l/c/hmq6XPz3] to find answers to some of your common issues","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNTViNzE4Yi1jZGQyLTQ3ZWYtYjc3Ny1hZmVhNTUwMzE5NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI5NDU2NTUsIm5iZiI6MTc0Mjk0NDQ1NX0.AzpxFQbNOKj8YeJ_0pU5MjhUiLzyOU_5bN6GQWj7L14","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"255b718b-cdd2-47ef-b777-afea55031977","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":912,"projectId":10002,"form":{"name":"Faculty Changes/Special Access Request","descriptionHtml":"","callToAction":"Faculty Changes/Special Access Request","intro":"Service Request used for the following: Instructor Change / Schedule Change / Faculty Additions / Special Access Request / Role Change","instructions":"","icon":10570,"iconUrl":"https://trios-tekservices.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/912","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/912","calendarParams":{"firstDay":0,"date":"2025-03-25T19:14:15-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fd9f72a0-7d6b-3525-a89e-2deb17609bbe","appLinkName":"System Confluence","appLinkUrl":"https://trios-tekservices.atlassian.net/wiki","spaceKey":"GSD","spaceName":"Global Service Desk","spaceUrl":"https://trios-tekservices.atlassian.net/wiki/spaces/GSD","isServer":false},"labels":[],"projectKey":"ST","serviceDeskId":3,"kbLinkDomainURLs":["https://trios-tekservices.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNTViNzE4Yi1jZGQyLTQ3ZWYtYjc3Ny1hZmVhNTUwMzE5NzciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDI5NDU2NTUsIm5iZiI6MTc0Mjk0NDQ1NX0.AzpxFQbNOKj8YeJ_0pU5MjhUiLzyOU_5bN6GQWj7L14","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"255b718b-cdd2-47ef-b777-afea55031977","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":99,"updated":"2025-03-05T21:02:00.960539915Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[912],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":99,"name":"DL / IT - Instructor Change / Schedule Change / Faculty Additions / Special Access Request / Role Change","submit":{"lock":false,"pdf":false},"templateFormUuid":"783aefe2-3e6a-45a6-a393-f223055d9d06"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"649094e5-9573-4bc3-8cb6-401651f27858"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"8891661a-744a-419d-86d7-7c7b35eebe35"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"922b3860-6387-488b-921d-b77e5f77e86a"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"e4b7bb9b-2444-48e0-afa3-842f0cb6c88b"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"91f070df-3c9e-44c0-b918-818cc5e43f5a"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"f3f173bb-a32a-4ec5-9301-e1a52712ea1c"}},{"type":"paragraph","content":[]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"b69d3d6b-2172-4e0a-83bc-b25df0461781"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"fea2b131-27b2-4d60-8e6f-ab0fc68ee07a"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"2aa35b8e-cab4-4f25-9b81-cc296043ef72"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"tl","label":"Course Full Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"23":{"type":"cd","label":"Categories","description":"","validation":{"rq":true},"jiraField":"customfield_10546","questionKey":""},"11":{"type":"rt","label":"Description ","description":"Please provide as much detail as possible.","validation":{"rq":true},"jiraField":"description","questionKey":""},"22":{"type":"cd","label":"Campus Location","description":"","validation":{"rq":true},"jiraField":"customfield_10093","questionKey":""},"13":{"type":"tl","label":"Course Code","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"da","label":"Course Start Date","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"cm","label":"XCAS Updated","description":"Please confirm if XCAS is updated","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"No","other":false},{"id":"2","label":"Yes","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"18":{"type":"tl","label":"Course Website Link (URL)","description":"Copy and paste the web link from your web browser ","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Instructor Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"783aefe2-3e6a-45a6-a393-f223055d9d06"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":99,"updated":"2025-03-05T21:02:00.960539915Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[912],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":99,"name":"DL / IT - Instructor Change / Schedule Change / Faculty Additions / Special Access Request / Role Change","submit":{"lock":false,"pdf":false},"templateFormUuid":"783aefe2-3e6a-45a6-a393-f223055d9d06"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":23},"layout":"default","localId":"649094e5-9573-4bc3-8cb6-401651f27858"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":22},"layout":"default","localId":"8891661a-744a-419d-86d7-7c7b35eebe35"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"922b3860-6387-488b-921d-b77e5f77e86a"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"e4b7bb9b-2444-48e0-afa3-842f0cb6c88b"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"91f070df-3c9e-44c0-b918-818cc5e43f5a"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"f3f173bb-a32a-4ec5-9301-e1a52712ea1c"}},{"type":"paragraph","content":[]}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":18},"layout":"default","localId":"b69d3d6b-2172-4e0a-83bc-b25df0461781"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":20},"layout":"default","localId":"fea2b131-27b2-4d60-8e6f-ab0fc68ee07a"}},{"type":"paragraph","content":[]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"2aa35b8e-cab4-4f25-9b81-cc296043ef72"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"tl","label":"Course Full Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"23":{"type":"cd","label":"Categories","description":"","validation":{"rq":true},"jiraField":"customfield_10546","questionKey":""},"11":{"type":"rt","label":"Description ","description":"Please provide as much detail as possible.","validation":{"rq":true},"jiraField":"description","questionKey":""},"22":{"type":"cd","label":"Campus Location","description":"","validation":{"rq":true},"jiraField":"customfield_10093","questionKey":""},"13":{"type":"tl","label":"Course Code","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"14":{"type":"da","label":"Course Start Date","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"20":{"type":"cm","label":"XCAS Updated","description":"Please confirm if XCAS is updated","validation":{"rq":true,"mns":1,"mxs":1},"choices":[{"id":"1","label":"No","other":false},{"id":"2","label":"Yes","other":false}],"defaultAnswer":{"choices":["1"]},"questionKey":""},"18":{"type":"tl","label":"Course Website Link (URL)","description":"Copy and paste the web link from your web browser ","validation":{"rq":false},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Instructor Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"783aefe2-3e6a-45a6-a393-f223055d9d06"},"linkedJiraFields":["customfield_10546","customfield_10093","description"]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=3&location=header&xdm_e=https%3A%2F%2Ftrios-tekservices.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJkNmQ4Mjk3MzE3NWQzMmU5MTNmMjY3NjhiYjQ0MDI3Y2Q3OGYzZWIwMDBiOWU5ZmExYTljOWY1YWFmNmRmZWE2IiwiaXNzIjoiOGE3ODQ3YjYtODVjOC0zOTYxLWE3MTAtZmQ0OTVkMTZkOGE4IiwiY29udGV4dCI6e30sImV4cCI6MTc0Mjk0NTM1NSwiaWF0IjoxNzQyOTQ0NDU1fQ.uWu4zmj824JyL-bGFS_20Ye-7vxikfKuJcI4YI_8aKs\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjhhNzg0N2I2LTg1YzgtMzk2MS1hNzEwLWZkNDk1ZDE2ZDhhOCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC90cmlvcy10ZWtzZXJ2aWNlcy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC90cmlvcy10ZWtzZXJ2aWNlcy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTVCIsImlkIjoiMTAwMDIifX19LCJleHAiOjE3NDI5NDUzNTUsImlhdCI6MTc0Mjk0NDQ1NX0.WBEKhCwkUwrwRcaddojxaKsvStC4nhJy-sRongOKQk8\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://trios-tekservices.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://trios-tekservices.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ST\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ST\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"912\\\"}\",\n \"timeZone\":\"America/Toronto\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://trios-tekservices.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}