Virtual Labs - Basic Troubleshooting
- Tim Scott
You may hear this system referred to as Virtual Labs, Online Labs, vLabs, VMs, Virtual Machines or Proxmox.
There are occasions where your Virtual Lab may not behave exactly as you expect it to, or respond appropriately when you click or type. This article is intended to help you find the problem and remedy.
Frozen on a Black Screen:
This can happen when a the Virtual Lab is waking up from being asleep. The steps below are normally enough to wake the Virtual Lab from Sleeping.
Click inside the darker black square with your mouse.
Press the space bar on your keyboard twice.
Move your mouse around.
Did the Virtual Lab Wake Up?
- Yes - You are complete
- No - Follow these steps to Force a hard reboot Virtual Labs - Basic Troubleshooting | Hard Reboot:
Software is Frozen or not responding:
This can happen when a the Virtual Lab is waking up from being asleep when the database running the software has not yet had an opportunity to reconnect with the software.
Follow these steps to gracefully reboot the Virtual Lab.
Virtual Labs - Basic Troubleshooting | Normal Reboot:
Normal Reboot (Preferred when possible):
Right Click the Start Button
Select Shutdown or Sign Out
Select Restart
Hard Reboot:
In the Virtual Labs interface, locate your Virtual Lab in the Navigation Pane.
Right Click on it.
Select Reboot. (If reboot is Greyed out this means your Virtual Lab is not powered on, select Start.)