The following is a documentation to resolve the following error when using https://virtuallabs.tcbth.com/
The screen size of the remote session of Kroll is remote desktop based, and the size of the screen allocated is determined by the screen size of the window creating the remote session.
Here are the steps to optimize the window size of the browser window and allow for enough of a resolution for Kroll to open.
Right click open space on your computer screen and select display settings
Select the screen that you want to open Kroll on if you have multiple screens in my case screen one, set scale to 100% and make sure that the display resolution is set to 1920 X 1080 or the highest resolution available
Open Google Chrome or Edge and go to https://virtuallabs.tcbth.com/ and click the three dots to the far right of the browser bar. The dots are horizontal in Edge and vertical in Chrome.
In the Zoom section select full screen option which is the icon to the right of the plus button.
At this point your browser will be in full screen mode and you will see the following message.
Sign in with your student or staff email password and click Continue
Launch Kroll Dispensary application
NOTE: If you see the following Fill Form FDB message, then click OK
Sign into Kroll with credentials assigned by your instructor
If you are still receiving the resolution error sign out of remote session by selecting the windows Icon, your name and the sign out button, select reconnect, make sure the browser is set to full screen and then login again
