To improve the student experience, we have moved from using the Proxmox platform to the Virtual Labs platform. This applies to both Windows and Mac users so all your resources can be accessible through a single platform. Virtual Labs is a platform that allows users to connect to resources related to their chosen course. For example, Sage 50, Kroll, WinRec, and UFOs just to name a few.
The screenshot below serves as a reference to help you select the appropriate option. Please review each option carefully and choose the one that best applies to you.
The following headings are drop-down links, select the arrow to the left of the text to load the instructions for each heading. Please click on one of the following links.
Visit the Virtual Lab link of https://virtuallabs.tcbth.com/
Enter the Student Account Password when prompted to do so in the window.
Wait past the “Connecting to device, please be patient…. Estimated 45 Seconds” message and the Welcome message. Once the connection loads you will see the available resources based on your assigned Virtual Lab Environment.
For the User account type in your Student Email and select next. On the following page enter your student password and select login. Lastly, match the code on your screen with a prompt the Authentication prompt on your phone.
Visit the Virtual Lab link of https://virtuallabs.tcbth.com/
Enter the Student Account Password when prompted to do so in the window.
Wait past the “Connecting to device, please be patient…. Estimated 45 Seconds” message and the Welcome Message. Once the connection loads you will see the available resources based on your assigned Virtual Lab Environment.
If you do not have any assigned connection, please create at ticket using the following link Virtual Labs Support - Student Technical Support - Jira Service Management and provide as much information as possible.
Visit the Virtual Lab link of https://virtuallabs.tcbth.com/
You will be presented with a dashboard where you can select the desired connection from the sessions in the “ALL CONNECTIONS” window by using the + plus sign beside the heading in the bottom window to open the category where you will select the desired Virtual Lab Environment.
Enter the Student Account Password when prompted to do so in the window.
Wait past the “Connecting to device, please be patient…. Estimated 45 Seconds” message and the Welcome Message. Once the connection loads you will see the available resources based on your assigned Virtual Lab Environment.
TROUBLESHOOTING TIPS:
This is related to issues getting to or past or gateway server and requires a phone call to Technical Support at:
1-877-379-7999 or the following ticket submitted https://trios-tekservices.atlassian.net/servicedesk/customer/portal/4/group/16/create/396 with an image of the error shown below.
For this error message select reconnect and try your student password again the most common cause of this error is an incorrect password.
Only one Guacamole browser tab can be used at one time, and you will get this error if one tab is already logged into. Log out or close that tab before you create a new session.
Since Virtual Labs is a Shared Service with pooled resources, please make sure to sign out of the Virtual Lab Environment once you are finished using it for the day. This will ensure the best experience for everyone.
To do so do the following.
Select the Windows Icon.
Select the fifth option on the Windows Icon.
When the menu shows up above that option select sign out.
