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Alternatively use the drop-down to set your account to 'available'.

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My CTM is set to not available, how do I change that?

To set yourself as available, click the 'Available' button on the dial pad OR   

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To see the call queue, you must be transferring a call. To transfer a call navigate to (Link the transferring calls article here). 'How do I transfer a call to a campus? (Transferring Calls)'

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Adding notes in CTM (not pushing to LSQ) (Adding Notes in CTM)

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