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Frequently Asked Questions

I don't have the CTM App installed?

Trouble Logging into CallTrackingMetrics

I don't have a CallTrackingMetrics Number/What is my CTM Number?

How do I transfer a call to a campus?

How do I transfer a call to another LSQ user?

My phone isn't working

My computer is ringing but I can't answer the call

I'm logged into CTM but I'm not getting any calls

Adding notes in CTM (not pushing to LSQ)

When I text in CTM, it doesn't go into Converse

InfoHighlight important information in a panel like this one. To edit this panel's color or style, select one of the options in the menu.(Transferring Calls)

Troubleshooting CallTrackingMetrics

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