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Info

NOTE: The screen size of the remote session of Kroll is remote desktop based, and the size of the screen allocated is determined by the screen size of the window creating the remote session.

This fix must be done on the local machine prior to logging into the Virtual Lab environment

Follow the steps below to optimize your browser window size for better resolution to open Kroll.

  1. Right click open space on your computer screen and click display settings

    image-20240706-144359.png

  1. Select the screen that you want to open Kroll on if you have multiple screens in my case screen one, set Set scale to 100% and make sure that the display resolution is set to 1920 X 1080 or the highest resolution available.

    image-20241028-170331.pngImage Removedimage (4).pngImage Added

  2. Open Google Chrome or Edge and go to https://virtuallabs.tcbth.com/ and click the three dots to the far right of the browser bar. The dots are horizontal in Edge and vertical in Chrome.

    In the Zoom section select full screen option which is the icon to the right of the plus button.

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  1. At this point your browser will be in full screen mode and you will see the following message.

    image-20240706-145340.png

  1. Sign in with your student or staff email password and click Continue

    image-20241028-170615.pngImage Modified

  2. Launch Kroll Dispensary application

    image (1).pngImage Modified


    NOTE: If you see the following Fill Form FDB message, then click OK

    image-20241028-190806.pngImage Modified

  3. Sign

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  1. in to Kroll with credentials assigned by your instructor
    NOTE: If you don’t remember your password or your account is locked, please contact your instructor

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NOTE: If you get the following windows instead of the above sign-in then click Session > Session 1. This will restart the Kroll application.

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  1. Sign out of the remote session by clicking on the Windows icon on the bottom left > Click on your name > Sign out

    image (3).pngImage Added

  2. Make sure your browser is in full screen then click Reconnect and log in again

    image (2).png